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Privacy Policy

Introduction
 

Welcome to Insighted Advice ("we," "our," or "us"). We are committed to safeguarding your privacy and ensuring your personal information is managed securely and transparently. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our services, including our website www.insightedadvice.com (the "Site"). Our services focus on housing consultation, advice, referrals, and signposting to relevant organisations. We comply with all applicable data protection regulations, including the General Data Protection Regulation (GDPR).
 

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1. Information We Collect

 

1.1 Personal Data

We may collect personal information you provide voluntarily when you:

  • Register for our services or create an account.

  • Use our housing consultation services.

  • Complete forms, surveys, or assessments about your housing needs.

  • Contact us for support or inquiries.

  • Interact with our Site or services in any other way.

 

Personal information may include:

  • Full name, date of birth, email, phone number, residential address.

  • Employment details, financial information (e.g., income and benefits), housing history.

  • Identification documents (e.g., passport, driver’s license).

  • Other necessary details required to provide our services.

 

1.2 Sensitive Information

To provide effective housing consultation, we may also collect sensitive information, such as:

  • Health data, including disabilities or medical conditions affecting your housing needs.

  • Family or household member information, legal status (e.g., immigration, criminal record).

  • Vulnerabilities (e.g., mental health conditions, domestic abuse, substance misuse). We handle sensitive data with the highest level of confidentiality and security.

 

 

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2. How We Use Your Information

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We use the collected information to deliver, improve, and personalise our services, including:

 

2.1 Service Delivery

We assess your housing situation, provide advice, and connect you with relevant local councils and third-party organisations.

 

2.2 Communication

We use your contact information to communicate about your housing needs, respond to inquiries, and provide updates on your case.

 

2.3 Referrals and Signposting

We may refer you to third-party organisations (e.g., housing associations, legal advisors, support services) to help resolve your housing issues.

 

2.4 Legal Compliance

We use your data to meet our legal obligations, including reporting to authorities and regulatory bodies.

 

2.5 Improvement and Analysis

We may analyse data to improve our services, conduct research, and assess housing trends.

 

 

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3. Legal Basis for Processing

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We process your personal information based on the following legal grounds:

3.1 Consent

You have provided explicit consent for specific uses of your data.

3.2 Contractual Necessity

Processing is necessary to fulfill our contractual obligations, such as providing housing consultation services.

 

3.3 Legal Obligation

We process data to comply with legal and regulatory requirements (e.g., reporting to local councils).

 

3.4 Legitimate Interests

We process data for our legitimate business purposes, provided this does not override your rights.

 

 

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4. Sharing Your Information

 

4.1 Third Parties

To address your housing needs, we may share your data with:

 

  • Local Councils: For resolving housing issues like homelessness or tenancy disputes.

  • Housing Associations/Landlords: To facilitate housing arrangements.

  • Support Services: Charities, legal advisors, healthcare providers, or others offering relevant support.

  • Government Agencies: When required (e.g., Department for Work and Pensions, Home Office).

  • Other Organisations: Directly involved in your housing situation.

 

All third parties we share data with comply with GDPR and have signed confidentiality agreements.

 

4.2 Legal Requirements

We may disclose your information to comply with legal obligations or protect your safety and rights when required by authorities.

 

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5. How We Protect Your Information

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We implement several security measures to protect your personal data, including:

  • Data Encryption: Sensitive data is encrypted during transmission and storage.

  • Access Controls: Access is restricted to authorised employees and third parties.

  • Regular Audits: We conduct regular security assessments to identify potential risks.

  • Data Anonymisation: Where possible, we anonymise data for research or statistical purposes.


     

6. Your Rights Under GDPR
 

If you are in the European Economic Area (EEA), you have the following rights under GDPR:

 

6.1 Right to Access

Request access to your personal information.

 

6.2 Right to Rectification

Request corrections to inaccurate or incomplete data.

 

6.3 Right to Erasure ("Right to be Forgotten")

Request deletion of your personal data under certain conditions.

 

6.4 Right to Restrict Processing

Request that we limit the processing of your data in certain situations.

 

6.5 Right to Data Portability

Request that your data be transferred to another organisation or to you in a structured format.

 

6.6 Right to Object

Object to data processing where we rely on legitimate interests as the legal basis.

To exercise any of these rights, please contact us at contact@insightedadvice.com. We will respond in accordance with applicable data protection laws.

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7. Data Retention
 

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Once no longer needed, we securely delete or anonymise your data following our data retention policies.

 

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8. International Data Transfers
 

Your personal data may be transferred and processed in countries outside the EEA with different data protection laws. We ensure such transfers comply with GDPR, and we take measures to ensure your data receives adequate protection, including using standard contractual clauses approved by the European Commission.

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9. Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page, and significant changes will be notified more prominently. Please check back regularly for updates.

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10. Acknowledgement
 

By using our Site and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and storage of your data as described.

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If you have any questions or concerns, please contact us at: 
contact@insightedadvice.com

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