Specialist Ad-Hoc Service
Bespoke Advice Session
Service Description
Our ad-hoc specialist advice service offers expert, tailored guidance on a wide range of social housing matters. Whether you need support with tenancy rights, housing applications, policy interpretation, or dispute resolution, our advisors are here to help. Available for one-off sessions, this service is flexible and designed to meet your unique needs.
Cancellation Policy
Please be advised that this bespoke service is designed for concise, focused engagement and is therefore limited to a maximum duration of 60 minutes. We reserve the right to conclude any session that exceeds this allotted time, and to break up sessions where necessary. Kindly note that missed appointments are non-refundable. Calls may originate from a private or withheld number, so please ensure your device is set to accept such calls at the scheduled time. Cancellations & Rescheduling Policy Should you need to cancel your consultation; we require a minimum of 24 hours' notice. Cancellations made within 24 hours of the appointment will incur a £10 late cancellation fee. You may reschedule your session up to 12 hours prior to the scheduled time, subject to availability. Requests made outside this timeframe may not be accommodated. No-Show Policy Failure to attend your scheduled appointment without appropriate notice will result in forfeiture of the session. No refunds or rescheduling options will be offered under these circumstances. For full details, please refer to our Terms & Conditions.